Privacy Policy & SMS Terms and Conditions
Last Updated: July 2026
At The Glass Bottle Refillery ("we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy and SMS Terms & Conditions explain how we collect, use, disclose, and safeguard your information when you visit our website, place an order, create an account, contact us, or opt in to receive text messages (SMS).
Information We Collect
Personal Information
We may collect personal information including:
Full name
Phone number
Email address
Billing and shipping addresses
Payment information (processed securely through our payment providers)
Order history
Information you voluntarily provide through contact forms, newsletter sign-ups, or customer service inquiries
Automatically Collected Information
When you visit our website, we may automatically collect information such as:
IP address
Browser type
Device information
Operating system
Pages viewed
Referring websites
Cookies and similar tracking technologies that help improve your shopping experience
How We Use Your Information
We use your information to:
Process and fulfill orders
Provide customer support
Respond to questions and requests
Send order confirmations and shipping updates
Improve our website and customer experience
Prevent fraud and maintain website security
Comply with applicable laws and regulations
Send promotional emails or text messages if you have opted in
Information Sharing
We respect your privacy.
We do not sell or rent your personal information.
We may share your information only with trusted third-party service providers who help us operate our business, such as payment processors, shipping carriers, website hosting providers, email marketing services, and SMS providers. These providers may use your information only as necessary to perform services on our behalf.
SMS consent is not shared with third parties for marketing purposes. No mobile opt-in data will be shared or sold.
SMS Terms & Conditions
By opting in to receive SMS messages, you consent to receive text messages related to:
Order confirmations
Shipping updates
Local pickup notifications
Appointment or workshop reminders (if applicable)
Customer service follow-ups
Exclusive promotions and special offers (only if you have opted in)
Message frequency may vary.
Message and data rates may apply.
Consent to receive SMS messages is not a condition of making a purchase.
Reply STOP at any time to unsubscribe.
Reply HELP for assistance.
Cookies
Our website may use cookies and similar technologies to improve website performance, remember your preferences, analyze traffic, and enhance your shopping experience. You may disable cookies through your browser settings, although some website features may not function properly.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While we strive to use commercially acceptable means to protect your information, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the right to:
Request access to your personal information
Request corrections to inaccurate information
Request deletion of your personal information where permitted by law
Opt out of marketing communications at any time
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us using the information provided on our Contact page.