Turnaround Time (TAT) Policy

We work hard to process and prepare your order as quickly as possible.

Our current turnaround time is 0–2 business days from the date your order is placed. This is the time it takes us to prepare, package, and fulfill your order before it ships or is ready for local pickup.

Please note:

• Business days are Monday through Friday and do not include weekends or holidays.

• Orders placed after business hours may begin processing the next business day.

• During sales, holidays, or periods of unusually high order volume, processing times may be slightly longer. If a significant delay occurs, we will notify you as soon as possible.

• Once your order has been shipped, delivery times are determined by the shipping carrier and are outside of our control.

We appreciate your patience and are committed to getting your order to you as quickly and carefully as possible.

Order Cancellation Policy

We understand that sometimes plans change.

Orders may be canceled within one (1) hour of being placed for a full refund.

Because we pride ourselves on our 0–2 business day turnaround time, many orders begin processing almost immediately after they are received. In many cases, your order may already be weighed, packaged, or prepared within the first hour.

For this reason, we cannot guarantee cancellation requests made more than one (1) hour after an order is placed. Once an order has entered processing or has been prepared for shipment or pickup, it can no longer be canceled.

If you need to request a cancellation, please contact us as soon as possible through our Contact page or by replying to your order confirmation email. If your order has not yet entered processing, we will gladly issue a full refund.

We appreciate your understanding and thank you for supporting our small business!

Refund Policy

Due to health, safety, and food handling regulations, all food items are final sale.

We do not accept returns, exchanges, or offer refunds on any edible products, including but not limited to:

• Herbs and spices

• Teas and tea blends

• Salts intended for consumption

• Syrups, honey, or other food products

• Any other consumable items

If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery with your order number and photos of the issue. We will gladly work with you to make it right.

For eligible non-food items, returns or exchanges may be considered on a case-by-case basis and must be unused and in their original condition.